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Model S Owner Endures Insurance Woes Over Repairs

A minor accident turned into a major repair headache for this New York based Tesla owner. (Source: Standard Code)
Last month, a Tesla Model S owner documented a small accident in Midtown Manhattan and surprised the TMC discussion board by revealing that his car was to be declared a total-loss by his insurance company, Costco Insurance Agency. The damage occurred to the outside of the wheel-well, the tire and the certified shop also claimed some damage to the suspension, see image above.
From the surface, it looked to be a small amount of work but the total bill after being sent to a certified Tesla repair shop was $30,000, which included $10,000 in parts and $20,000 in labor. The kicker was that Costco Insurance initially decided they’d rather declare the car a total loss than pay $30k+tax for repair.
So the discussion on the board turned to replacement value with his insurance company and this is where the frustration started. The owner documented the back-and-forth with his insurance company and realized that it would be quite a financial hit with the replacement option. The owner originally paid $104,000 for Model S85 and received it in December 2013.
According to the owner, the insurance company had no Kelly Blue Book value to lean on and wielded its own internal formula for the car’s value. The Tesla discussion board and owner calculated a $75,000 replacement value for his year-old car, which included sales tax. The owner, known as standardcode, was not really happy with that amount due to his financing, which had him on the hook for another $70,000 US Bank for the car. There was a lot of discussion on depreciation and commenters felt the depreciate in this case was pretty accurate.
The thread generated many other related topics. Some discussion centered around the owner’s initial frustration with Tesla’s pre-paid service agreement that’s not transferrable to another car or owner. However, the owner said that after talking with Tesla Motors during this process that they would prorate his agreement to his next purchase.
Also, others mentioned on the board that other luxury cars would not have been totaled due to such a small amount of bodywork, but some pointed out that a new Model S means the ability to add recently added features (can you say P85D).
Throughout December 2014, we have been talking with standardcode and found out the ordeal was still fluid and the insurance company was reconsidering (Clean Technica reported it was a done deal). Early this month, standardcode told me that Ameriprise reconsidered and did pay for the repairs that came to $35,000.
In an email to Tesla Motors this month, the owner wrote, “the body shop was obviously good at what they do and they communicated well too. They even sent me pictures of the work constantly. Having said that I still think $35,000 to repair the damage my car had is very high and I do still think that Tesla as a company needs to worry about the full ownership lifecycle including repairs etc.”
He went on to write, “All in all, I recognize that it was Ameriprise that caused me the headaches here and wasted a lot of my time.”
Standardcode picked up his repaired car in early January and mentioned “the most important lesson I learned is to have better insurance with replacement value. I guess there’s some legal risk to it but I’d have appreciated advice on which insurance is best when I first purchased the car.”
This tale, to me, is all about growing pains for a low-volume automaker. There’s been discussion about the car’s aluminum body as a reason for the high cost for parts and also the lack of certified Tesla body shops at this point for driving up repair costs? In Chicago, there’s only one certified body shop in the metro area.
What about your experiences? What has your experience been like with insurance companies and certified repair shops?
Addendum:
taurusking via the TMC discussion board mentioned that State Farm , AllState and Geico were top rated but the website did not specify by region. I switched from Geico ( was very happy with their customer service ) mainly because Liberty Mutual offers Better Car Replacement pkg.
Elon Musk
Tesla Full Self-Driving’s newest behavior is the perfect answer to aggressive cars
According to a recent video, it now appears the suite will automatically pull over if there is a tailgater on your bumper, the most ideal solution for when a driver is riding your bumper.
Tesla Full Self-Driving appears to have a new behavior that is the perfect answer to aggressive drivers.
According to a recent video, it now appears the suite will automatically pull over if there is a tailgater on your bumper, the most ideal solution for when a driver is riding your bumper.
With FSD’s constantly-changing Speed Profiles, it seems as if this solution could help eliminate the need to tinker with driving modes from the person in the driver’s seat. This tends to be one of my biggest complaints from FSD at times.
A video posted on X shows a Tesla on Full Self-Driving pulling over to the shoulder on windy, wet roads after another car seemed to be following it quite aggressively. The car looks to have automatically sensed that the vehicle behind it was in a bit of a hurry, so FSD determined that pulling over and letting it by was the best idea:
Tesla appears to be implementing some sort of feature that will now pull over if someone is tailgating you to let the car by
Really cool feature, definitely get a lot of this from those who think they drive race cars
— TESLARATI (@Teslarati) February 26, 2026
We can see from the clip that there was no human intervention to pull over to the side, as the driver’s hands are stationary and never interfere with the turn signal stalk.
This can be used to override some of the decisions FSD makes, and is a great way to get things back on track if the semi-autonomous functionality tries to do something that is either unneeded or not included in the routing on the in-car Nav.
FSD tends to move over for faster traffic on the interstate when there are multiple lanes. On two-lane highways, it will pass slower cars using the left lane. When faster traffic is behind a Tesla on FSD, the vehicle will move back over to the right lane, the correct behavior in a scenario like this.
Perhaps one of my biggest complaints at times with Full Self-Driving, especially from version to version, is how much tinkering Tesla does with Speed Profiles. One minute, they’re suitable for driving on local roads, the next, they’re either too fast or too slow.
When they are too slow, most of us just shift up into a faster setting, but at times, even that’s not enough, see below:
What has happened to Mad Max?
At one point it was going 32 in a 35. Traffic ahead had pulled away considerably https://t.co/bjKvaMVTNX pic.twitter.com/aaZSWmLu5v
— TESLARATI (@Teslarati) January 24, 2026
There are times when it feels like it would be suitable for the car to just pull over and let the vehicle that is traveling behind pass. This, at least up until this point, it appears, was something that required human intervention.
Now, it looks like Tesla is trying to get FSD to a point where it just knows that it should probably get out of the way.
Elon Musk
Tesla Megapack powers $1.1B AI data center project in Brazil
By integrating Tesla’s Megapack systems, the facility will function not only as a major power consumer but also as a grid-supporting asset.
Tesla’s Megapack battery systems will be deployed as part of a 400MW AI data center campus in Uberlândia, Brazil. The initiative is described as one of Latin America’s largest AI infrastructure projects.
The project is being led by RT-One, which confirmed that the facility will integrate Tesla Megapack battery energy storage systems (BESS) as part of a broader industrial alliance that includes Hitachi Energy, Siemens, ABB, HIMOINSA, and Schneider Electric. The project is backed by more than R$6 billion (approximately $1.1 billion) in private capital.
According to RT-One, the data center is designed to operate on 100% renewable energy while also reinforcing regional grid stability.
“Brazil generates abundant energy, particularly from renewable sources such as solar and wind. However, high renewable penetration can create grid stability challenges,” RT-One President Fernando Palamone noted in a post on LinkedIn. “Managing this imbalance is one of the country’s growing infrastructure priorities.”
By integrating Tesla’s Megapack systems, the facility will function not only as a major power consumer but also as a grid-supporting asset.
“The facility will be capable of absorbing excess electricity when supply is high and providing stabilization services when the grid requires additional support. This approach enhances resilience, improves reliability, and contributes to a more efficient use of renewable generation,” Palamone added.
The model mirrors approaches used in energy-intensive regions such as California and Texas, where large battery systems help manage fluctuations tied to renewable energy generation.
The RT-One President recently visited Tesla’s Megafactory in Lathrop, California, where Megapacks are produced, as part of establishing the partnership. He thanked the Tesla team, including Marcel Dall Pai, Nicholas Reale, and Sean Jones, for supporting the collaboration in his LinkedIn post.
Elon Musk
Starlink powers Europe’s first satellite-to-phone service with O2 partnership
The service initially supports text messaging along with apps such as WhatsApp, Facebook Messenger, Google Maps and weather tools.
Starlink is now powering Europe’s first commercial satellite-to-smartphone service, as Virgin Media O2 launches a space-based mobile data offering across the UK.
The new O2 Satellite service uses Starlink’s low-Earth orbit network to connect regular smartphones in areas without terrestrial coverage, expanding O2’s reach from 89% to 95% of Britain’s landmass.
Under the rollout, compatible Samsung devices automatically connect to Starlink satellites when users move beyond traditional mobile coverage, according to Reuters.
The service initially supports text messaging along with apps such as WhatsApp, Facebook Messenger, Google Maps and weather tools. O2 is pricing the add-on at £3 per month.
By leveraging Starlink’s satellite infrastructure, O2 can deliver connectivity in remote and rural regions without building additional ground towers. The move represents another step in Starlink’s push beyond fixed broadband and into direct-to-device mobile services.
Virgin Media O2 chief executive Lutz Schuler shared his thoughts about the Starlink partnership. “By launching O2 Satellite, we’ve become the first operator in Europe to launch a space-based mobile data service that, overnight, has brought new mobile coverage to an area around two-thirds the size of Wales for the first time,” he said.
Satellite-based mobile connectivity is gaining traction globally. In the U.S., T-Mobile has launched a similar satellite-to-cell offering. Meanwhile, Vodafone has conducted satellite video call tests through its partnership with AST SpaceMobile last year.
For Starlink, the O2 agreement highlights how its network is increasingly being integrated into national telecom systems, enabling standard smartphones to connect directly to satellites without specialized hardware.